Privacy Policy

We take the privacy of our website users very seriously. It is important that you read  this Privacy Policy (‘the Policy’) carefully as it contains important information about  how we will use your personal data. This Policy is updated from time to time so you  are encouraged to review it regularly to stay abreast of new revisions. 

Day 8 Experiences Ltd (‘we’, ‘us’ or ‘our’) is the controller and is responsible for  control and processing your personal data. This Policy is incorporated into and forms  part of our Terms of Use, which outline the terms and conditions you agree to when  accessing and using of our website. By accessing and using this website and  providing personal information to us, or by booking any services with us, you agree  and consent to the collection, use and disclosure of your personal information as  outlined in this Policy. 

When we refer to ‘you’ and ‘your’ in this Policy, we refer to you, any such individual  whose personal data we process from time to time. 

When we refer to ‘processing’ of your personal data, this includes obtaining,  recording, storing or holding your personal data, and anything we do with it, such as  organising, adapting or altering it, retrieving, consulting or using it, disclosing it or  otherwise making it available to others, combining it with other data, and blocking,  erasing or destroying it. 

The words including, include, in particular, for example, or any similar expression shall be construed  as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding  those terms. 


Legitimate Interest means the interest of our business in conducting and managing  our business to enable us to give you the best service/product and the best and most  secure experience. We make sure we consider and balance any potential impact on  you (both positive and negative) and your rights before we process your personal data  for our legitimate interests. We do not use your personal data for activities where our  interests are overridden by the impact on you (unless we have your consent or are  otherwise required or permitted to by law). You can obtain further information about  how we assess our legitimate interests against any potential impact on you in respect  of specific activities by contacting us.  

Performance of Contract means processing your data where it is necessary for the  performance of a contract to which you are a party or to take steps at your request  before entering into such a contract. 

Comply with a legal or regulatory obligation means processing your personal data  where it is necessary for compliance with a legal or regulatory obligation that we are  subject to. 


1. Day 8 Experiences Ltd, a company incorporated and registered in the United  Kingdom with company number 07387592 (trading as Day 8 or Eurotrips), we are committed to safeguarding and preserving the privacy of our  visitors. This document serves as an expression of our commitment to protecting  your private personal information, but is not a contract. 

2. This Policy aims to give you information on how we collect and process any  personal data that you provide to us or that we collect from you when you visit and any affiliate and associate websites (Website),  including any data you may provide through this website when you sign up for  example through signing up to our newsletter, purchase of a product or where you  take part in a competition.

3. By using our Website, you agree to the Policy.

4. This Policy is subject to the law of England and Wales and disputes can be  determined by the courts of England and Wales.

5. We will only use and retain your personal data with your consent or other lawful  basis. We ask for your consent on those occasions and in those places where we  specify what we will use your personal data for. 

6. Personal information that we process for any purpose or purposes shall not be kept  for longer than is necessary for that purpose or those purposes. We will retain  documents (including electronic documents) containing personal data:

    (a) to the extent that we are required to do so by law; 

    (b) if we believe that the documents may be relevant to any on-going or  prospective legal proceedings;

    (c) in order to establish, exercise or defend our legal rights (including providing  information to others for purpose of fraud prevention and reducing credit risk).

7. This Website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to  collect or share data about you. We do not control these third-party websites and  are not responsible for their privacy statements. When you leave our Website, we  encourage you to read the privacy notice of every website you visit.

8. It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship  with us. 


9. We include in this Policy, personal data processed relating to: 

    (a) individuals who are making any enquiry or booking with us or through us, and  individuals in respect of whom any enquiry or booking is made (such as friends, family members, and tour group members, and officers and employees of  businesses and organisations booking with or through us); 

    (b) individuals in respect of whom any enquiry or booking is made with us by an  agent; 

    (c) where you are a business or organisation, employees or individuals who are  acting as representatives of that business or other organisation, and individuals  connected to that business or other organisation, such as owners, partners,  shareholders, and directors; 

    (d) individuals whose personal data from other companies in our group (such as  where you have consented to your personal data being disclosed to other group  companies for marketing purposes). 

10. Personal data, or personal information, means any information about an individual  from which that person can be identified. It does not include data where the identity  has been removed (anonymous data). 

11. By visiting and using our Website, you or your computer may provide personal  data. This includes: information which is automatically provided by your browser to  our servers; information recorded on our web servers about your interaction with  our Website and pages viewed; information we capture or place on your computer  or generate using cookies or other technologies on our Website; and information  you input into forms and fields on our Website. 

12. In running and maintaining the Website we may collect and process the following  data about you: 

    (a) information about your use of the Website including details of your visits such  as pages viewed and the resources that you access, traffic data, location data,  IP address, browser type, and other communication data; 

    (b) information concerning you as an individual/business provided voluntarily by  you, for example, when you register for information, subscribe to our email  notifications, make a purchase, sign up to a service or enter a competition; 

    (c) information that you provide when you communicate with us via any means or  medium whatsoever; and, 

    (d) information received from our Facebook application, Facebook comments,  generic comment system, Twitter application, WordPress stats, mailing list,  Google Analytics, geolocation, and all marketing, social media and online platforms.

We may also obtain sensitive personal data about you if you volunteer it during the  completion of an online form. If you volunteer such information, you will be  consenting to our processing it for the purposes in this Policy. 

13. We will obtain personal data about you from correspondence with you, verbally, by  e-mail, whenever you complete an online form, submit any details to us or participate in a survey of competition that we may choose to run. This includes  when you register for any service or account, make an enquiry or booking, send us  comments or suggestions, subscribe to any newsletter or other publication and  request sales and advertising information. We record all telephone calls with you.  

14. We may collect, use, store and transfer different kinds of personal data about you  which we have grouped together follows: 

    (a) Identity Data includes first and last name, username or similar identifier, marital  status, title, passport number or other forms of proof of identity, nationality,  email, date of birth, gender, next of kin name, phone number, social networking  contact details; 

    (b) Contact Data includes home and billing address, email address and telephone  numbers and any other correspondence, communication or messaging  information; 

    (c) Financial Data includes bank account and payment card details;  

    (d) Transaction Data includes details about payments to and from you and other  details of products and services you have purchased from us;  

    (e) Technical Data includes your device details, internet protocol (IP) address,  your login data, browser type and version, time zone setting and location,  browser plug-in types and versions, any web-page you came from, cookies,  page response times, download errors, pages and parts of pages you visit,  usage you make of our Website, services and product you viewed, length of  your visit to the Website and pages, page interaction information (including as  scrolling, mouse clicks, touches) operating system and platform and other  technology on the devices you use to access this Website;  

    (f) Profile Data includes your username and password, purchases or orders made  by you, your interests, preferences, feedback and survey responses;  

    (g) Usage Data includes information about how you use our Website, products and 
services; and 

    (h) Marketing and Communications Data includes your preferences in receiving  marketing from us and our third parties and your communication preferences. 

15. If you are an individual associated with a business or other organisation that is our  customer, then your personal data may include the following information that we  link to you: 

    (a) business or organisation details (such as name, address, telephone numbers,  payment arrangements, financial information, etc.); 

    (b) your relationship with that business or organisation (such as owner, partner,  director, shareholder, employee, or agent); and

    (c) your contact details within that business (such as work address, work telephone  and mobile numbers, work fax number, and work e-mail address). 

16. We also collect, use and share Aggregated Data such as statistical or  demographic data for any purpose. Aggregated Data may be derived from your  personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your  Usage Data to calculate the percentage of users accessing a specific website  feature. However, if we combine or connect Aggregated Data with your personal  data so that it can directly or indirectly identify you, we treat the combined data as  personal data which will be used in accordance with this privacy notice. 

17. We do not collect any Special Categories of Personal Data about you (this  includes details about your religious or philosophical beliefs, sex life, sexual  orientation, political opinions, information about your health and genetic and  biometric data). Nor do we collect any information about criminal convictions and  offences. 


18. Where we need to collect personal data by law, or under the terms of a contract we  have with you and you fail to provide that data when requested, we may not be  able to perform the contract we have or are trying to enter into with you (for  example, to provide you with goods or services). In this case, we may have to  cancel a product or service you have with us but we will notify you if this is the case  at the time. 


19. If you give us information on behalf of someone else, you confirm that the other  person has appointed you to act on his/her behalf and has agreed that you can: 

    (a) give consent on his/her behalf to the processing of his/her personal data;

    (b) receive on his/her behalf any data protection notices. 


20. We use different methods to collect data from and about you including through: 

    (a) Direct interactions. You may give us your Identity, Contact, Financial or Profile  Data by filling in forms or by corresponding with us by post, phone, email or  otherwise. This includes personal data you provide when you: 

            a. apply for or buy our products or services; 

            b. create an account on our Website or mobile app; 

            c. use our mobile app;

            d. subscribe to our service or publications;  

            e. request marketing materials to be sent to you; 

            f. enter a competition, promotion or survey;  

            g. give us some feedback; or  

            h. apply for a job.  

    (b) Automated technologies or interactions. As you interact with our Website,  we may automatically collect Technical Data about your equipment, browsing  actions and patterns. We collect this personal data by using cookies, server  logs and other similar technologies. We may also receive Technical Data about  you if you visit other websites employing our cookies. 

    (c) Third parties or publicly available sources. We may receive personal data  about you from various third parties as set out below: 

            a. Technical Data from analytics providers such as Google, advertising  networks and search information providers based outside the EU;  

            b. Contact, Financial and Transaction Data from providers of technical,  payment and delivery services; and 

            c. Identity and Contact Data from data brokers or aggregators. 

21. We will only use your personal data when the law allows us to. Most commonly, we  will use your personal data in the following circumstances: 

    (a) Where we need to perform the contract we are about to enter into or have  entered into with you. 

    (b) Where it is necessary for our legitimate interests (or those of a third party) and  your interests and fundamental rights do not override those interests. 

    (c) Where we need to comply with a legal or regulatory obligation. 

22. Generally, we do not rely on consent as a legal basis for processing your personal  data other than in relation to sending third party direct marketing communications  to you via email or text message. You have the right to withdraw consent to  marketing at any time by contacting us.  


23. We use the information that we collect from you to provide our services to you;  services include anything booked with or through us including package holidays,  transfers etc. We have set out below, in table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do  so. We have also identified what our legitimate interests are where appropriate. 

24. Note that we may process your personal data for more than one lawful ground  depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity  Type of data  Lawful basis for processing  including basis of legitimate  interest

To register you as a new  customer, including: 

(a) Enable you to make  bookings, fulfill, provide,  perform, administer,  manage, and enforce all  bookings, orders, and other  contracts which relate to you

(a) Identity  

(b) Contact

Performance of a contract with you

To process and deliver your  booking including: 

(a) Respond & administer enquiries and provide  information  

(b) Manage payments, fees and charges 

(c) Collect and recover money owed to us

(a) Identity  

(b) Contact  

(c) Financial  

(d) Transaction  

(e) Marketing and Communications

(a) Performance of a contract with you  

(b) Necessary for our legitimate  interests (to recover debts due to us)

To manage our relationship  with you which will include: 

(a) Provide information about our Website, systems  and services as well as  general updates 

(b) Notifying you about changes to our terms or this  Policy 

(c) Asking you to leave a review or take a survey 

(d) Internal record keeping and maintenance of  reasonable archives  concerning enquiries,  bookings, contracts,  services and complaints

a) Identity  

(b) Contact  

(c) Profile  

(d) Marketing and Communications

(a) Performance of a contract  with you  

(b) Necessary to comply with a  legal obligation 

(c) Necessary for our legitimate  interests (to keep our records  updated & to study how  customers use our products  and services)

To enable you to partake in  a prize draw, competition or  complete a survey

(a) Identity  

(b) Contact  

(c) Profile  

(d) Usage  

(e) Marketing and  Communications

(a) Performance of a contract  with you  

(b) Necessary for our legitimate  interests (to study how  customers use our  products/services, to develop  them and grow our business)

To administer, protect and improve our business and  this Website, including: 

(a) Troubleshooting 

(b) Data analysis & testing 

(c) System maintenance &  support 

(d) Reporting & hosting data

(a) Identity 

(b) Contact 

(c) Technical

(a) Necessary for our legitimate  interests (for running our  business, provision of  administration and IT services,  network security, to prevent  fraud and in the context of a  business reorganisation or  group restructuring exercise) 

(b) Necessary to comply with a  legal obligation

To deliver relevant Website  content & advertisements to  you & measure or  understand the  effectiveness of the  advertising we serve

(a) Identity  

(b) Contact  

(c) Profile  

(d) Usage  

(e) Marketing & Communications  

(f) Technical

Necessary for our legitimate  interests (to study how customers use our  products/services, to develop  them, to grow our business and  to inform our marketing  strategy)
To use data analytics to  improve our Website and  services via research,  behavioural and statistical  analysis, products and  services, marketing,  customer relationships & experiences

(a) Technical  

(b) Usage

Necessary for our legitimate  interests (to define types of  customers for our products and  services, to keep our Website  updated and relevant, to  develop our business and to inform our marketing strategy)

To make suggestions and  recommendations to you, by  way of analysis, about  goods or services that may be of interest to you

(a) Identity  

(b) Contact  

(c) Technical

(d) Usage  

(e) Profile

Necessary for our legitimate  interests (to develop our  products/services and grow our business) 

25. In addition to the above, we may also use your personal data for the following  purposes, including: 

    (a) helping us identify you and any accounts you hold with us;  

    (b) enable your use of the services on our Website;  

    (c) supply to you services/goods purchased through our Website;  (d) send you email notifications/newsletters that you have specifically requested; (e) send you non-marketing commercial communications; and 

    (f) fraud prevention and detection.  



26. Where your consent has been provided in advance, in addition to providing you  with information on our (including our group companies) offers, forthcoming events,  new routes/products etc., we may also allow selected third parties to use your data  to enable them to provide you with information regarding unrelated goods and  services that we believes may be of interest to you. Where you have provided such  consent you may withdraw such consent and opt out of any marketing services at  any time. 

27. We may use your Identity, Contact, Technical, Usage and Profile Data to form a  view on what we think you may want or need, or what may be of interest to you.  This is how we decide which products, services and offers may be relevant for you  (we call this marketing). 

28. From time to time, we may disclose your contact details (i.e. your name, email  address, postal address, telephone number, mobile number, fax number and  preferences) to: 

    (a) other companies within the Day 8 Group; and  

    (b) other companies which offer services that may enhance your experience or be  able to help you to finalise your arrangements (‘third parties’). Such third  parties may then contact you directly with marketing information about services  and products offered by them, third parties will only contact you in the manner  you agreed to (e.g. email, text) when providing your consent.

 29. You will receive marketing communications from us if you have requested  information from us or purchased goods or services from us or if you provided us  with your details when you entered a competition or registered for a promotion and,  in each case, you have not opted out of receiving that marketing. 

30. We will get your express opt-in consent before we share your personal data with  any company outside the Day 8 Experiences Ltd group of companies for marketing  purposes. 


31. You can ask us or any third parties to stop sending you marketing messages at any  time by following the opt-out links on any marketing message sent to you or by  contacting us at any time. You can opt out, at any time, by contacting us as  detailed in this Policy or by following the instructions set out in our marketing  communications. 

32. You are also free, at any time, to notify any third party to whom we have previously  passed your contact details to, that you no longer wish to receive marketing  communications from them. 


33. You can set your browser to refuse all or some browser cookies, or to alert you  when websites set or access cookies. If you disable or refuse cookies, please note  that some parts of this Website may become inaccessible or not function properly. 


34.We will only use your personal data for the purposes for which we collected it,  unless we reasonably consider that we need to use it for another reason and that  reason is compatible with the original purpose. If you wish to get an explanation as  to how the processing for the new purpose is compatible with the original purpose,  please contact us.  

35. If we need to use your personal data for an unrelated purpose, we will notify you  and we will explain the legal basis which allows us to do so. 

36. Please note that we may process your personal data without your knowledge or  consent, in compliance with the above rules, where this is required or permitted by  law. 


37.We take appropriate technical and organizational measures to secure your  information and to protect it against unauthorized or unlawful use and accidental  loss or destruction, including:

    (a) only sharing and providing access to your information to the minimum extent  necessary, subject to confidentiality restrictions where appropriate, and on an  anonymized basis wherever possible; 

    (b) using secure servers to store your information; and  

    (c) using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) software  or other similar encryption technologies to encrypt your personal and payment  transactions.  

38. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge and understand that the sending of information via the Internet and  by email is not secure. We cannot therefore guarantee the security of any personal  data, including payment card information, that you choose to send electronically  and the sending of such information is entirely at your own risk which you freely  assume. We cannot be responsible for any costs, expenses, loss of profits, harm to  reputation, damages, liabilities or any other form of loss or damage suffered by you  as a result of your decision to transmit information to us by email. 

39. For your own privacy protection, we encourage you to maintain anti-virus and other  malware protection software on your computers and other devices, and to maintain  your own measures to protect your personal data. We encourage you to be careful  about who you give personal data to. Please let us know if you someone purports  to contact you in our name. 

40. We will only retain your personal data for as long as necessary to fulfil the  purposes we collected it for, including for the purposes of satisfying any legal,  accounting, or reporting requirements. To determine the appropriate retention  period for personal data, we consider the amount, nature, and sensitivity of the  personal data, the potential risk of harm from unauthorised use or disclosure of it,  the purposes for which we process your personal data and whether we can  achieve those purposes through other means, and the applicable legal  requirements. 

41. To determine the appropriate retention period for personal data, we consider the  amount, nature, and sensitivity of the personal data, the potential risk of harm from  unauthorised use or disclosure of your personal data, the purposes for which we  process your personal data and whether we can achieve those purposes through  other means, and the applicable legal requirements. 

42. By law we have to keep basic information about our customers (including Contact,  Identity, Financial and Transaction Data) for six years after they cease being  customers. In some circumstances you can ask us to delete your data. 

43. In some circumstances we may anonymise your personal data (so that it can no  longer be associated with you) for research or statistical purposes in which case  we may use this information indefinitely without further notice to you. 


44. We (and any affiliate, subcontractor or other person processing your personal data  on our behalf) may transfer, store and otherwise process your personal data  anywhere within the European Economic Area (‘EEA’). 

45. In operating our Website and providing our services to you, it may become  necessary to transfer data that we collect from you to locations outside of the  European Economic Area for processing and/or storing. By providing your personal  data to us you agree to this transfer, processing and/or storing. Whenever we  transfer your personal data out of the EEA, we shall use reasonable endeavours to  ensure that all reasonable steps are taken to store your data securely. 

46. We will only send your personal data outside the EEA to companies either within  our group or to parties with whom we have a contract. We ensure your personal  data is protected by requiring all our group companies to follow the same rules  when processing your personal data. This means within our group and for those  other organisations with whom we have contracts we ensure we have in place  adequate safeguards in respect of such transfers outside the EEA. You can find  out about what adequate safeguards these are by contacting us. 


47. We may monitor and record communications with you (such as telephone  conversations, emails, Facebook chats etc.) for the purpose of quality assurance,  training, fraud prevention and compliance.  


48. We will not disclose your person information to any other party other than in  accordance with this Policy – we may disclose your personal data: 

    (a) to other companies within our group and third parties and suppliers with whom  we engage or sub-contract to perform any booking, contract or part of the  contract;  

    (b) to our employees, agents and service providers/suppliers; 

    (c) to third parties (including intermediaries) as necessary to deal with any booking  enquiry being made by or for you, to make any booking requested by or for you,  to perform and administer any booking for you or other contract with or in  respect of you – this may include to collect payments to be made by you,  investigate and respond to complaints and enforce any booking or other  contract with you; 

    (d) for insurance purposes; 

    (e) in the event that we sells the whole or part of its business; 

    (f) where we use third parties to host, provide, operate or supply any part of our  Websites, databases, systems, business, or services, or carry out on our behalf  any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising  analysis, and providing customer services);  

    (g) to our business partners in accordance with the ‘Marketing’ section above; 

    (h) where we are legally required to disclose your personal information to law  enforcement agencies in connection with any investigation; 

    (i) in connection with any on-going or prospective legal proceedings; 

    (j) to third parties, which may change from time to time, (including intermediaries)  to carry out any checks regarding your financial standing, further fraud  protection and reduce the risk of fraud, including for the purposes of credit  checks. 

49. Where any facility on our Website is clearly designed to make some or all of your  personal data public (e.g. posts you make to any public forum or reviews facility)  then any personal data you provide in relation to that forum or other facility, which  is provided in circumstance where it is clear that it is intended to be published, will  be disclosed to the public accordingly, subject to moderation by us and to the terms  of this Policy. 


50. Where we provide your personal data to a third party one of the following  circumstances will apply: 

    (a) In some cases, your personal data may be held and otherwise processed by  others on our behalf. We have not included the names of our service partners  as these will change over time. We will remain responsible for what they do with  your personal data, and your personal data will only be held and processed by  them in accordance with our instructions and this Policy. The sharing of your  data is necessary for the performance of any contract with you and for the  efficient provision of our services. 

    (b) In other cases, your personal data may need to be provided to them to be held  and processed by them in their own right and on their own account. In such  case, they will have their own responsibility for your personal data, subject to  their own privacy policy, and we will not be responsible for what they do with it  following disclosure. This will only be done to perform the contract.  


51.In accordance with the Data Protection Act 1998 you have the right to access any  information that we hold relating to you. You will not have to pay a fee to access  your personal data (or to exercise any of the other rights). However, we may  charge a reasonable fee if your request is clearly unfounded, repetitive or  excessive. Alternatively, we may refuse to comply with your request in these  circumstances.

52. We may need to request specific information from you to help us confirm your  identity and ensure your right to access your personal data (or to exercise any of  your other rights). This is a security measure to ensure that personal data is not  disclosed to any person who has no right to receive it. We may also contact you to  ask you for further information in relation to your request to speed up our response. 

53. We try to respond to all legitimate requests within one month. Occasionally it may  take us longer than a month if your request is particularly complex or you have  made a number of requests. In this case, we will notify you and keep you updated. 


54. Do not hesitate to contact us regarding any matter relating to this Policy at [email protected].  


55. The Website may contain links to other sites or may frame material from other  sites. Such material has been created by or for the respective owners of those sites  and is not under our control. We have not undertaken to verify the truth or accuracy  of any such material and make no representation or warranty with respect to the  links or the contents thereof. All information is subject to change without notice and is without warranty. 

56. The Website is provided by us on an ‘as is’ basis. No warranties or representations  of any kind expressed or implied are given (and if any such warranties and  representations arise by operation of law or otherwise they are hereby disclaimed  to the fullest extent permitted by law) in connection with the Website or its content  including the completeness or accuracy of any of its contents. 

57. We shall not be liable for any loss, damages or expenses of any kind including  compensatory, direct, indirect or consequential damages, loss of data, income or  profit, loss of or damage to property or claims by third parties howsoever arising in  connection with the copying or use of any information or material contained in or  referred to on the Website or otherwise from the use of the Website. 

58. We shall not be liable for any damages or injury of any kind caused by any error,  omission, delay, computer virus, unauthorised access to, alteration of, or use  relating to the Website or any other website. 


59. Cookies provide information regarding the computer used by a visitor. We may use  cookies where appropriate to gather information about you in order to assist us in  improving our Website. 

60. A cookie is a small text file which is placed onto your computer (or other electronic  device) when you access our Website. We use cookies on this Website to: 

    (a) keep track of the items stored in your shopping basket and take you through the  checkout process;  

    (b) recognise you whenever you visit this website (this speeds up your access to  the site as you do not have to log on each time);  

    (c) target our marketing and advertising campaigns more effectively; and  (d) make your online experience more efficient and enjoyable.  

61. Cookies all work in the same but, but have minor discrepancies and differences  between them. We may use the following types of cookies: 

    (a) Session cookies. These last only for the duration of your visit and are deleted  when you close your browser. These facilitate various tasks including allowing a  website to identify that a user of a particular device is navigating from page to  page, supporting website security or basic functionality. 

    (b) Persistent cookies. These last after you have closed your browser, and allow  the Website to remember your actions and preferences. Sometimes they are  used by websites to provide targeted advertising based upon the browsing  history of the device. We use them to allow us to analyse customer visits to our  site. They help us to understand how customers arrive at and use our site so  we can improve the overall service. 

    (c) Strictly necessary cookies. These cookies are essential in order to enable  you to move around the Website, use its features, and ensuring the security of  your experience. Without them, services you have asked for, such as booking  holidays and managing your accounts, cannot be provided. These cookies don’t  gather information about you for the purposes of marketing. 

    (d) Performance cookies. These cookies collect information about how you use a website, for instance, which pages visitors go to most often, and if they get error  messages from web pages. All information these cookies collect is only used to  improve how the Website works, the user experience and to optimise our  advertising. By using the Website you agree that we can place these types of  cookies on your device, however you can block these cookies using your  browser settings. 

    (e) Functionality cookies. These allow websites to remember the choices you make  (including your username). The information they collect is anonymized  (meaning it does not contain your name, address etc.) and they do not track  your browsing activity across other websites. By using the Website, you agree  that we can place these types of cookies on your device, however, you can  block these cookies using your browser settings. 

    (f) Targeting cookies. These collect several pieces of information about your  browsing habits. They are usually placed by third-party advertising networks.  They remember that you have visited a website and this information is shared with other organisations. These organisations do this in order to provide you  with targeted adverts relevant to you and your interests. 

    (g) Third-party cookies. Please note that third parties may also use cookies, over  which we have no control. These cookies are likely to be analytical/performance  cookies or targeting cookies. 

62. We may gather information about your general Internet use by using cookies.  Where used, these cookies are downloaded to your computer and stored on the  computer’s hard drive. Such information will not identify you personally as this  information is statistical data. This statistical data will not identify any personal  details whatsoever. Although we may obtain information about your computer or  other electronic device such as your IP address, your browser and/or other Internet  log information. In certain circumstances we may collect personal information about  you – but only where you voluntarily provide it (e.g. by completing an online form).  

63. If you visit our Website when your browser is set to accept cookies and you accept  the use of cookies notification, we will interpret this as an indication that you  consent to our use of cookies as described in this Policy. If you change your mind  in the future about letting us use cookies, you can modify the settings of your  browser to reject cookies or disable cookies completely.  

64. Our third-party suppliers (for example, Facebook, Twitter, YouTube and Adobe  Flashplayer) and advertisers may also use cookies; over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on  our Website. 


This Policy is not intended to create a contract or form part of any contract. You have  certain non-contractual rights, summarised below. If you contact us about these rights,  we may ask for proof of your identity before we act, and may refuse to act if you do not  provide this or your identity is not established by you. This is to ensure that your data  is protected and kept secure. More information about your rights and our obligations  can be found on 

Request access to your personal data (commonly known as a "data subject access  request"). This enables you to receive a copy of the personal data we hold about you  and to check that we are lawfully processing it. 

Request correction of the personal data that we hold about you. This enables you to  have any incomplete or inaccurate data we hold about you corrected, though we may  need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or  remove personal data where there is no good reason for us continuing to process it.  You also have the right to ask us to delete or remove your personal data where you  have successfully exercised your right to object to processing (see below), where we  may have processed your information unlawfully or where we are required to erase  your personal data to comply with local law. Note, however, that we may not always be  able to comply with your request of erasure for specific legal reasons which will be  notified to you, if applicable, at the time of your request.  

Object to processing of your personal data where we are relying on a legitimate  interest (or those of a third party) and there is something about your particular situation  which makes you want to object to processing on this ground as you feel it impacts on  your fundamental rights and freedoms. You also have the right to object where we are  processing your personal data for direct marketing purposes. In some cases, we may  demonstrate that we have compelling legitimate grounds to process your information  which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us  to suspend the processing of your personal data in the following scenarios:  

    (a) if you want us to establish the data's accuracy; 

    (b) where our use of the data is unlawful but you do not want us to erase it;  

    (c) where you need us to hold the data even if we no longer require it as you need it to  establish, exercise or defend legal claims; or  

    (d) you have objected to our use of your data but we need to verify whether we have  overriding legitimate grounds to use it.  

Request the transfer of your personal data to you or to a third party. We will provide  to you, or a third party you have chosen, your personal data in a structured, commonly  used, machine-readable format. Note that this right only applies to automated  information which you initially provided consent for us to use or where we used the  information to perform a contract with you.  

Withdraw consent at any time where we are relying on consent to process your  personal data. However, this will not affect the lawfulness of any processing carried  out before you withdraw your consent. If you withdraw your consent, we may not be  able to provide certain products or services to you. We will advise you if this is the  case at the time you withdraw your consent.

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